FAQs

1. Log in to MyNativeForest

1. Go to Settings > Change Password

1. Enter your Current password

1. Enter your New Password and Confirm it below

1. Click Change password

If you have any questions, message us on help@mynativeforest.com

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1. Log in to MyNativeForest

1. Go to Settings > Bank Account

1. Click Add Bank Account

1. Enter your Account Name and Account Number

1. Click Save

You can then edit your bank account by clicking Edit or delete your bank account by clicking the Trash Icon.

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1. Log in to MyNativeForest

1. Make sure you've topped up your wallet.

1. Click Buy Carbon Units

1. Enter the number of whole units you want to buy

1. Click Review

1. Review the purchase information in both impact and dollars

1. Click Buy

Go to Portfolio at any time and view the forest and your purchase information under Forests I've supported.

If you have any questions, please message us on help@mynativeforest.com

1. Log in to MyNativeForest

1. Open Menu

1. Go to Wallet

Your wallet balance should show at the top of the page.

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1. Log in to MyNativeForest

1. Click a forest that you own carbon units in

1. Click Sell Carbon Units

1. Enter the number of whole units you want to sell

1. Enter the lowest price you are willing to accept for the carbon units

1. Review the purchase information in dollars

1. Click Sell

If you have any questions, please message us on help@mynativeforest.com

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With bank transfer

1. Log in to MyNativeForest

1. Open Menu

1. Go to Wallet > Top up with bank transfer.

Here, you’ll find the details you need to make a bank transfer:

• your account reference,

• the payee's name, and

• the MyNativeForest account number.

When setting up a one-off bank transfer, make sure that your account reference is correct. We use this reference to assign your top-up to your Wallet. If you forget to add your reference, please let the team know at help@mynativeforest.com.

Topping up your Wallet with a bank transfer can take a few hours on weekdays. Over weekends and public holidays, it can take a few days—it all depends on your bank!

With card

1. Log in to MyNativeForest

1. Open Menu

1. Go to Wallet > Top up with card

1. Enter the amount you would like to top up

1. Enter your card details.

Topping up your card can take a few hours on weekdays. Over weekends and public holidays, it can take a few days—it all depends on your bank!

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At any time you can withdraw your VCU from MyNativeForest by sending us a message at help@mynativeforest.com.

To withdraw a VCU you need to set up an individual New Zealand Emissions Trading Register Account.

By withdrawing your VCU we will be transferring you an NZU from our Emissions Trading Register Account to your Emissions Trading Register Account.

Once it has been withdrawn from our platform, you will own an NZU and will not be able to benefit from our native forest verification or the other benefits of our ecosystem and services.

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1. Log in to MyNativeForest

1. Go to Wallet > Withdraw

1. Enter the amount you would like to withdraw from your remaining wallet amount (if you do not have a bank account added, you will need to add this before the next step)

1. Click Withdraw

We estimate about three working days to process your withdrawal, depending on your bank, this could be shorter or longer.

Before withdrawing, you need to complete our identity verification process. This includes linking yourself to an identity document and verifying an identity document.

We will be in touch if we require more information.

If you have any questions, send us a message to help@mynativeforest.com

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This process is a biometric scan that helps us link the real you to your approved identity document.

You will need:

• An NZ Passport

• OR

• An NZ Drivers License

This process is handled with our NZ based partner Verifi. When you launch this process, you are directed to a hosted portal where you follow these steps:

1. Take a photo of your face straight on

1. Take a photo of your face at 45%

1. Take a photo of the front of your license or passport identity page (this works best on a table top)

1. Take a photo of the back of your license (this works best on a table top)

This then gives us a match percentage of your likeness and liveliness so we can confirm you are who your identity document says you are.

If you have any questions, send us a message at help@mynativeforest.com

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