Privacy policy

Information we collect

We gather information in several ways. When you interact with MyNativeForest, you provide us with details directly. This includes your name, email address, phone number, and information about your land or investment interests. We collect this through contact forms, account registration, and correspondence.

We also collect information automatically when you visit our website. This includes your IP address, browser type, pages visited, and time spent on each page. We use cookies and similar tracking technologies to understand how you use our services and to improve your experience.

How we use your information

Your information helps us deliver our core services. We use it to communicate with you about forests, carbon credits, and investment opportunities that match your interests. We process your data to manage your account, process transactions, and provide customer support.

We also use your information to improve MyNativeForest. Analytics help us understand which features work well and where we can do better. We may contact you about updates to our services or new opportunities relevant to your involvement with native forest projects.

Data sharing and third parties

We do not sell your personal information. We share your data only with trusted partners who help us deliver our services. These include payment processors who handle transactions securely, carbon credit administrators who manage NZ ETS and Verra registrations, and service providers who support our operations.

We may disclose your information when required by New Zealand law or to protect the rights and safety of MyNativeForest and our users. We ensure all third parties agree to protect your information with the same care we do.

Data security

We protect your personal information with industry-standard encryption and security measures. Your data is stored on secure servers with restricted access. We implement safeguards to prevent unauthorised access, alteration, or disclosure.

Whilst we take security seriously, no system is completely risk-free. We encourage you to use strong passwords and keep your account details confidential.

Cookie policy

We use cookies to enhance your experience on our website. Essential cookies allow our site to function properly. Analytics cookies help us understand how you use MyNativeForest so we can improve it. Marketing cookies allow us to show you relevant content and offers.

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our website.

Your rights and choices

You have the right to access, correct, or request deletion of your personal information. You can also request that we limit how we use your data or object to certain processing activities. To exercise these rights, contact our privacy team directly.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us. We will honour your preferences promptly.

Retention of information

We retain your personal information only as long as necessary to provide our services or meet our legal obligations under New Zealand law. Once your information is no longer needed, we securely delete or anonymise it.

Contact and complaints

If you have questions about this privacy policy or how we handle your data, contact our privacy team. We respond to all enquiries and complaints promptly. If you're not satisfied with our response, you may lodge a complaint with the Privacy Commissioner.